Yes. Skimmer has a U.S.-based team with dedicated customer success managers, account managers, and support reps available by phone, email, chatbot, and chat. We also have 100+ training videos and an active community of 1,500+ pool pros. Paythepoolman has minimal documentation and no organized training library or peer community.
Techs use the Skimmer mobile app to see their route, service details, and customer notes. Any changes you make will be updated on their end when they refresh the app. They can log readings, add chemicals, take photos, and check off tasks—keeping you in the loop and them on track.
Skimmer's app is built for techs — fast, simple, and works offline. Paythepoolman users have reported bugs, crashes, and a clunky interface that wastes time in the field.
Our data migration team handles the heavy lifting — exporting your data, cleaning it up, and importing it into Skimmer. Most customers are fully running within days.
At Skimmer, we’re proud to offer the best customer service and support in the pool industry. Our support and customer success experts are always available to help you.
Skimmer's invoicing and payments solution is more robust and reliable. We've processed over $500M in payments annually, with automated invoice reminders, AutoPay, and next-day payouts that reduce payment time from 45 to 27 days. Paythepoolman users have reported inconsistent billing and invoices that don't always generate correctly.
Jobber is a general field service tool built for lots of industries — HVAC, plumbing, cleaning, etc. Skimmer is purpose-built for pool service, with chemical tracking, water testing tools, and workflows designed around how pool pros actually work. That means faster onboarding and less customization.
Yes. As techs complete visits, Skimmer shows their progress in real time. You'll see who's behind, who's ahead, and whether any stops were missed or need a follow-up, so nothing slips through the cracks.
