Q&A Hub

Find answers to common questions about pool maintenance, chemical balancing, and equipment management.

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Is ProValet a proven platform?

Skimmer Fit & Comparison
ProValet is relatively new and unproven. They display review badges on their site, but only have a single Capterra review behind them. Skimmer has nearly 7,000 customers, 212 Capterra reviews, and over 100 million route stops completed.
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Are there discounted annual agreements available for me?

Billing, Payments & Accounting
Yes. Reach out to us to learn about the options available to you. You can also can cancel anytime.
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How does Skimmer help communicate with customers after a visit?

Customer Communication
Skimmer sends branded service summaries with photos, chemical readings, and tech notes after each completed visit. You can customize these messages and automate delivery, so your customers stay informed without extra follow-up.
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Is there onboarding and support specifically for large teams?

Transitioning & Onboarding
Yes. Larger businesses receive white-glove onboarding, including live training sessions, route import help, and access to dedicated customer success support. We’ll work with your team to set up workflows that fit your current operation—with as little disruption as possible.
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What if some of our team isn’t very tech-savvy?

Transitioning & Onboarding
Skimmer is known for its intuitive interface—techs typically get the hang of it in under an hour. We provide training resources, videos, and help documentation to get your entire team up to speed quickly
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Does Skimmer have chemical tracking?

CRM & Pool Data
Skimmer includes advanced chemical tracking, an LSI calculator, a LaMotte Spin Touch integration and built-in dosing recommendations — which can save up to $500/month. Jobber has no chemical tracking on their mobile app and no water testing tools.
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What can you do with Skimmer for invoices, billing, and payments?

Billing, Payments & Accounting
Skimmer Billing lets you generate and bulk-send invoices for service, dosages, parts, and work orders, then collect payment by card, digital wallet, ACH, AutoPay, or Sunbit financing—with surcharging and next-business-day payouts to protect margins and cash flow. Customers get 24/7 portal access to their invoices, payment methods, and receipts, plus field quotes and text-to-pay links that cut down on back-and-forth. Everything—tax rates, reporting, and reconciliation—syncs seamlessly with QuickBooks Online, so your books stay current without manual exports.
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Is Paythepoolman a more affordable option than Skimmer?

Billing, Payments & Accounting
Skimmer is competitively priced, and many customers who switch from Paythepoolman tell us they actually save money — through faster payments, fewer billing headaches, and better route optimization. Use our ROI calculator to see what it could mean for your business.
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Does Skimmer have better support than ProValet?

Transitioning & Onboarding
Skimmer has a team of 80+, including 10 support reps, 5 customer success managers, 2 onboarding managers and 5 account managers.
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