At Skimmer, we’re more than just software. Whether you’re a one-poler or the largest in the business, we’ve got your back. That means real humans ready to help, award-winning customer support, and a growing pool pro community that’s here for you every step of the way.
When you're managing a route-based business, any delay in resolving an issue can throw off your entire day. Pool pros don’t have time to sit around waiting for tech help.
That’s where Skimmer stands out.
Your time is too valuable to waste on long hold times, generic chatbot responses, or endless troubleshooting. That’s why Skimmer’s support is designed to get you what you need, fast, from someone who knows your business.
Skimmer invests in a large team of support heroes to help you every step of the way.
We offer live phone support in both English and Spanish.
Bronze Stevie® Award for Customer Service.
80% of phone calls are answered within 30 seconds.
We maintain a 98% Customer Satisfaction Score across 800+ surveys.
Our unrivaled customer success team is your go-to partner for long-term growth. Whether you're switching from another system or training new techs, we’re in your corner.
Onboarding & training to get your team comfortable and confident.
Data migration from spreadsheets or other software platforms.
Best-practice configuration so Skimmer works for your unique workflows.
Tailored guidance for businesses with specific operational needs.
Ongoing check-ins and strategic reviews.
Direct feedback loop to our product team.
Skimmer gives you more than just features—we give you a network of support.
Need to show a new tech how to log service? Want to double-check your billing setup? Our video library and Help Center walk you through every major feature, step by step.
An exclusive space for Skimmer customers, The Pool Deck is where pros trade insights, share best practices, and connect with industry experts.
At Skimmer, we’re not just building software—we’re a partner you can count on. Our team is growing fast, with over 70 employees today and plans to reach 90 in the months ahead. Every one of us is focused on helping pool pros like you succeed.
Our U.S.-based R&D team of 32 engineers, designers, and product managers works closely with customers to build tools that solve real-world problems. We don’t outsource or guess—we collaborate with pros in the field to ship the features that matter most.
We’ve got 20+ experts on staff–many from service backgrounds themselves–ready to help you crush your goals with Skimmer. They’re here to help you onboard quickly, get set up and running on Skimmer Billing, answer your questions with confidence, and troubleshoot without the wait.
Our marketing team goes beyond ads. We create training, guides, videos, reports, and expert insights to help you grow your business and sharpen your operations. From pricing models to hiring tips, we’re sharing what works.
We don’t serve a dozen industries—we’re focused on one. Every Skimmer team, from engineering to support to education, is aligned around helping pool and spa pros operate smarter and grow faster.
Get started with Skimmer today. If you’re not quite sure yet, book a demo to see it in action.
