Managing customers, pools, equipment, and service history works best when every piece lives under one connected customer profile instead of scattered across paper, notes, and disconnected apps. Skimmer's built-in CRM tracks customer information, service dates, chemical dosages, pool details, and future scheduled visits in a single place.
Customer and pool records
Each customer profile can hold profile photos, gate codes, pet names, and minutes-at-stop, plus multiple bodies of water under one record — a pool, a spa, or a water feature. Treating each body of water as a separate entity lets you save readings and dosages specific to that exact pool, so a hot tub and a pool on the same property are handled and documented differently.
Equipment details
Skimmer includes an extensive built-in equipment database where you can pull up a specific make and model, then save notes and warranty info on each piece of equipment. When a customer calls in years later about a heater acting up, the details are already there — no digging through old receipts or emails — and you can often diagnose the issue without sending someone out just to identify the equipment.
Service history and chemistry
Recording readings, tracking dosages, and maintaining clean chemical logs and service histories for every pool keeps a consistent record of work performed. Consolidating job, customer, and chemical data into one centralized location makes it easy to spot trends, support pricing decisions, and protect liability with documented proof of service.
