Skimmer has a dedicated U.S.-based support team, 5 customer success managers, 5 account managers, 2 onboarding managers, and 100+ training videos. POM has minimal documentation, no community, and users report feeling like beta testers rather than supported customers.
Yes. Skimmer is built to support large teams with route-specific views, role-based permissions, and consolidated reporting. Owners and execs can see productivity, billing, and service trends across their organization, making it easier to manage multiple routes or markets.
With Skimmer's drag-and-drop calendar, you can assign, move, or copy service visits in seconds, whether you're planning weeks ahead or responding to same-day changes.
Skimmer Billing handles all your invoicing and payments in one place—no third-party tools needed. It gives customers a seamless, branded experience and supports AutoPay and digital wallets. Skimmer also integrates with QuickBooks Online for broader accounting needs.
No! Depending on your selected package; you will be billed $1 or $2 per month for each serviced location, regardless of how many times you may visit or how many bodies of water are at that serviced location. Service the same location one time or ten times and you'll only be billed once per month for that location. Pretty cool, right?
That's a common misconception. Pool Brain has historically mostly focused on larger operations, but Skimmer serves pool pros of all sizes — from solo operators to enterprise teams running 50+ routes. The difference is that Skimmer is designed to be simple and usable from day one, without the steep learning curve.
