Q&A Hub

Find answers to common questions about Skimmer, pool maintenance, chemical balancing, and equipment management.

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How does billing and payments work at scale?

Billing, Payments & Accounting
You can generate hundreds of invoices in just a few clicks. Skimmer supports batch invoicing, recurring billing, AutoPay, and client payment reminders. Payment statuses sync back to your dashboard and accounting software, cutting down on admin time.
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How is Skimmer different from generic field service tools?

Skimmer Fit & Comparison
Skimmer is purpose-built for pool service. The workflows, terms, and features match how pool pros actually work, so your team spends less time adapting the tool and more time serving customers
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Is Skimmer only for small pool service companies?

Skimmer Fit & Comparison
Nope. Skimmer works for solo operators, growing teams, and large multi-location businesses alike. We have nearly 7,000 customers ranging from one-truck shops to enterprises running 500+ routes. The platform scales with you — you won't outgrow it.
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How do I know what tasks to complete at each stop?

Service Documentation & Proof
Your manager assigns custom checklists in Skimmer. You'll see exactly what's required for each visit, and can't mark it complete until the checklist is done.
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What if something changes during the day?

Mobile App & Offline Use
Skimmer updates your route in real time. If a stop gets reassigned, added, or changed, you'll see it in your app—no need to call the office.
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How do I prove I did the job right?

Service Documentation & Proof
Skimmer logs your completed checklists, readings, photos, and notes, which are all time-stamped and linked to the customer account. It's easy to show the work was done and done right.
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What educational resources are available to support franchisees?

Transitioning & Onboarding
Franchisees get access to a full Help Center with how-to articles, video walkthroughs, and step-by-step guides. Ongoing webinars, product updates, community, and in-app tips keep users informed and confident as they grow.
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What kind of support can franchisees expect after launch?

Transitioning & Onboarding
Skimmer's support team is available by chat, email, and phone. Franchisees also have access to ongoing education and new feature training, ensuring they stay confident as the business and platform evolve.
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What reporting and oversight tools are available for managers and owners?

Operations & Performance
Skimmer offers detailed reporting on service completion, chemical usage, billing, and more.
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