Q&A Hub

Find answers to common questions about Skimmer, pool maintenance, chemical balancing, and equipment management.

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Does Skimmer have the same features as Jobber?

Skimmer Fit & Comparison
Skimmer has everything you need to run a pool service business — routing, scheduling, billing, payments, customer portals, and more. What we don't have is bloat. You won't spend months learning a system built for other industries.
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What happens if I run into issues or need help?

Transitioning & Onboarding
Pool Service Software offers a web form and a chatbot — no live phone support. Users have reported submitting tickets that sit open for months without resolution. Skimmer has a U.S.-based team with live phone, email, and chat support, plus 5 dedicated customer success managers, 2 onboarding managers, and 5 account managers. We also offer a free trial so you can test the platform with your team before committing to a monthly or annual plan.
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Do I get to speak with a real human when I need support?

Transitioning & Onboarding
Skimmer has a dedicated U.S.-based support team with over 10 reps, 5 customer success managers, 2 onboarding managers, and 5 account managers — plus live phone, chatbot, and email support.
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Does Skimmer have chemical tracking like ProValet?

CRM & Pool Data
Skimmer includes advanced chemical tracking, an LSI calculator, and built-in dosing recommendations — which can save up to $500/month. ProValet has no known LSI calculator or advanced tracking features.
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What kind of support does Skimmer offer?

Transitioning & Onboarding
You get real humans and other support, including a chatbot. We have a U.S.-based team with dedicated customer success managers, account managers, onboarding managers and support reps available by phone, email, and chat. We also offer live training, webinars, and a library of 100+ tutorial videos.
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Is Skimmer's mobile app better than Pool Office Manager's?

Mobile App & Offline Use
Yes. Skimmer's app is fast, simple, and works offline. POM's app has poor app store reviews, with users complaining it's slow, dated, and crashes in the field.
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Will I lose my customer history if I switch?

Transitioning & Onboarding
No. We import your service history, customer info, and route data so you don't start from scratch. Your records come with you.
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How hard is it to switch to Skimmer from another software?

Transitioning & Onboarding
We make it as painless as possible. Our data migration team will help you export your info, clean it up, and import it into Skimmer. Most customers are fully up and running within days, not weeks.
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Can I track technician performance or route profitability?

Operations & Performance
Absolutely. Skimmer's reporting tools help you understand: Revenue per route . Technician productivity. Chemical usage. Service completion rates. These insights let owners make data-driven decisions on staffing, pricing, and route optimization.
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