Moving into Skimmer from another pool service system pairs a hands-on data migration with structured onboarding, so you can switch without rebuilding your business from scratch.
What the data migration covers
A dedicated migration team handles the heavy lifting: they export, clean up, and import your data so you're not entering everything by hand. Your service history, customer info, and route data all come across, so your records follow you instead of starting over. In practice, migration involves exporting from the old system and cleaning the data, then hands-on setup tailored to your workflows to keep the switch smooth rather than disruptive.
What onboarding includes
Beyond the data move, onboarding gets your team comfortable and your account configured for how you work. The customer success team provides onboarding and training, data migration from spreadsheets or other software, best-practice configuration for your workflows, and ongoing check-ins. You also get dedicated onboarding managers plus support reps by phone, email, and chat, alongside live training and a library of 100+ tutorial videos.
