Franchisee success starts with standardization. Skimmer gives your network the tools and training to operate efficiently, stay compliant, and scale without confusion.
Maintain brand standards across every location with customizable templates for routes, checklists, service reports, and more. Skimmer helps you ensure every franchise delivers a consistent, high-quality customer experience—no matter who’s doing the work.
Bring new franchisees or teams online fast. With Skimmer, you can invite entire crews at once and control what each user can see and do, ensuring secure access and a smooth handoff from setup to service.
Every franchise gets personalized support. Skimmer’s Customer Success Managers work one-on-one with your teams to guide onboarding, answer questions, and make sure everyone gets the most out of the platform from day one.
Monitor key metrics—like revenue, visit volume, and service completion—across every location from a single dashboard. Spot outliers, share best practices, and help your network grow stronger together with unified insights.
Empower local teams while keeping a high-level view. With built-in tools for communication, performance tracking, and reporting, you can offer guidance, answer questions, and troubleshoot quickly, without hovering or slowing anyone down.
Launch new accounts using role-based setup and bulk invites
Standardize delivery with custom service templates
Host trainings and webinars with your dedicated Skimmer success team
Skimmer’s onboarding program includes guided setup, live training sessions, and data imports, so new franchisees can hit the ground running. The platform is intuitive and mobile-friendly, reducing the learning curve for both office staff and field techs.
Franchisees get access to a full Help Center with how-to articles, video walkthroughs, and step-by-step guides. Ongoing webinars, product updates, community, and in-app tips keep users informed and confident as they grow.
Task checklists, required visit logging, and photo documentation help standardize service quality. Franchisees can customize some details, but the core structure ensures every customer receives a consistent experience.
Skimmer’s support team is available by chat, email, and phone. Franchisees also have access to ongoing education and new feature training, ensuring they stay confident as the business and platform evolve.