Pool companies running a mix of residential, commercial, and HOA accounts can manage every account type within the same system without juggling spreadsheets or separate tools.
Customer profiles that flex for any account type
Each customer profile in Skimmer can hold multiple bodies of water under one record — useful when a hotel, apartment complex, or HOA has several pools on the same property. Multiple bodies of water all live within a single customer profile, so techs see everything in one place rather than hunting across separate records. Service location notes — gate codes, access instructions, key contacts — can be saved directly on the profile, which is especially handy for commercial and HOA properties where access details matter.
Tags to segment by account type
Custom tags let pool pros label customers however the business needs — "commercial account," "seasonal customer," "HOA" — and then filter, report, or send bulk communications by that tag. A pool pro can pull up all commercial accounts in one click to run a rate update, or email every HOA customer about a schedule change, without touching residential accounts.
Pricing models per customer
Skimmer supports multiple rate types — per stop plus chems, per stop with chems, per month plus chems, per month with chems — and each customer can be set to the model that fits their account. A residential customer on a weekly flat rate and a commercial account on a monthly fee can both live in the same system, billed correctly and automatically.
Separating income by account type
Pool pros who want to track residential and commercial revenue separately can do so through QuickBooks Online classes, tagging commercial customers and reassigning them to the right income account in QBO after invoices sync from Skimmer.
