The tools pool pros can use the send automated texts, emails, and broadcast messages around route changes fall into two connected pieces — broadcast emails for whole groups, and service texts for individual stops.
Broadcast emails for route changes
Pool pros can keep customers in the loop on schedule shifts by sending one broadcast email to notify customers of route changes instead of contacting each one individually. You can segment the message by tag, service date, day of the week, or technician — so when bad weather scraps tomorrow's route, you can let everyone on that day's schedule know in one send and head off a flood of calls. If a tech calls out, the Email Customers option pre-segments by that tech and date so you only reach the affected customers for that day.
Service texts for stop-level updates
For per-stop changes, pool pros can send automated, templated text notifications that fire from the mobile app as a tech works the route. The three options are on my way, finished service, and skipped stop — and the skipped-stop text gives a customer transparent notice plus the chance to reschedule when their location can't be serviced.
