Skimmer is the #1 all-in-one solution for pool pros looking to get organized, maximize profits, and grow their businesses.
Easily view, assign, and optimize work with a calendar, drag-and-drop scheduling, and an interactive map. No more guesswork, just better organization and more time saved.
Gain real-time visibility into your technicians' activities, track their progress, and ensure accountability throughout the service delivery process.
Simplify the service process by easily assigning routes to techs and enabling them to reach the most homes in the least amount of time.
Find the most efficient route with the click of a button. Service more customers per day, save on mileage, and optimize your team’s time.
Stop finding out about problems after the fact. Office Alerts notifies you the moment something's off, and Issues gives your team a structured way to report and resolve field problems.
Send clear, branded quotes with deposits at approval, then convert to a job in one click so details stay organized from start to finish. Schedule work orders confidently, track progress across visits, capture changes and upsells onsite, and finish with accurate invoices and deposits auto-applied—all linked in a single record your team can trust.
Keep customers informed automatically — detailed email reports with photo evidence after every visit, plus real-time texts for upcoming stops, completed jobs, or skips.
Stop digging through paper to find the answer to a customer’s question about their service. Skimmer keeps all customer information in one place and easily accessible.
Never miss a call, even when you're neck-deep in a pool. AI phone answers every inbound call automatically, handles common questions, and keeps both new leads and existing customers taken care of around the clock, including weekends and holidays.
Strengthen trust and streamline communication by giving your customers direct access to their service history, invoices, billing statements, quotes and payment details. With the Customer Portal, they can also pay multiple outstanding invoices with just one click
Send customers their invoices through Skimmer and ensure stronger cash flow for your business without the threat of lost checks or tedious back-office accounting.
Centralize your business’ financial activity, cut down on toggling between different platforms, and reduce manual error.
Skimmer integrates with existing accounting tools to keep all of your paid invoicing records up-to-date in real-time, all in one place.
Make payments seamless and reliable by automatically billing your customers for routine services and work orders.
Repair bills can be stressful for homeowners. Payments makes the decision easier by breaking the total into predictable monthly payments. When customers have a pay-over-time option, high-cost work feels more manageable. This helps remove budget hesitation, improves service acceptance, and lets you take on larger, more profitable jobs with confidence.
We’ve got you covered. With Skimmer support, you’ll always talk to a real person! Our team is on-call to guide you through every step of your Skimmer experience.
Run repairs, installs, and one-time projects in one place.
Convert approved quotes into jobs with line items, taxes, and deposits carried over.
Schedule work orders with full context.
Track status from not started to work complete to closed.
Capture onsite changes as they happen so invoices match the work.
See what’s sold, invoiced, and paid at a glance.
A calendar to see scheduled work
An unscheduled bin to organize new work that needs to be assigned
A map to visualize all jobs and plan routes more efficiently
Quickly build routes for different techs throughout the week.
Review the route schedules for all techs, compare workloads across different technicians, and make permanent changes to the schedule.
Optimize driving time between stops on a given route allow pool pros to select start and stop points such as the company office or even the tech's home.
View the current schedule, make permanent and one-time changes, and track progress throughout the day. You can also add work orders to a route directly in this view.
Add an unlimited number of techs and admins to a Skimmer account and assign unlimited service locations to each customer.
Often referred to as a "digital door hanger" or proof-of-service, the Service Email is a report sent to customers to show service completion. It can be customized to include chemical readings, chemical dosages, completed checklist items, and names of techs. If photos are required, the email report includes the photos taken onsite.
Schedule one time or recurring services or repairs outside of regular pool cleanings and maintenance. Each work order type has its own set of checklist items, added items, and general rules such as "needs to be invoiced," "alert the office when added," "require a photo," "notify customer when finished," and "allow techs to add this type."
Configure notifications for operational exceptions — readings out of range, late starts, skipped stops, failed payments, and more. Alerts surface in a panel in your top nav and optionally by email. You control which alerts are active, what triggers them, and who gets notified.
Lets field techs report problems at a service location directly from the mobile app. They select an issue type, add a description and up to 5 photos, and sync. Office staff review, manage, and resolve issues from the Notes & Issues page on the web.
The LSI & Dosing Calculator powered by Orenda provides real-time LSI calculations and dosing recommendations directly within the Skimmer app to achieve optimal water balance with every service. Take readings, observe the LSI value in real-time, enter your desired readings to produce a desired LSI value, and obtain dosing recommendations based on the desired LSI value.
The LaMotte integration makes water testing in the field faster and easier. With Bluetooth-enabled syncing, your team can pull test results straight into the Skimmer app, no manual entry required.
Create a customized checklist for all service stops (pool cleanings and maintenance). These tasks appear for every stop but can be augmented for each service location to include additional checklist items. Each task completed is recorded and appears within the service history record and can be included in the Service Email report to the customer.
Set recurring checklists and/or require specific items to be completed (with photos, if needed) before finishing a stop, for both routine cleanings and work orders.
Include photos during regular pool cleaning service stops and work orders as "proof of service." Photos can only be taken through Skimmer and not uploaded from the camera roll library. In addition, photos can be uploaded directly to the customer profile to capture general location information such as area, equipment, special considerations, or access points.
Quotes are proposed services and/or products for customers to approve prior to starting. Once approved, admins can create invoices for down payments, schedule associated work, and eventually bill for the work completed.
Offer flexible payment plans on any approved quote or invoice
**3- month 0% APR plans for all approved customers. 6- through 18-month plans with interest are also available. Subject to approval based on creditworthiness. Account openings and payment activity are reported to a major credit bureau. Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.
Invoices can be generated from completed work within the system or manually for items not captured in the system as "completed work."
Send automatic email reminders to your customers when an invoice is overdue.
Payments can be either online or offline.
Payments towards an invoice reduce the invoice amount due. Payments toward a customer account increase the credit balance to be used later for future invoices.
Surcharging(where allowed): add a small fee to credit card payments to offset processing costs; never applied to debit or prepaid cards.
Skimmer does not offer surcharging in these states for now: Minnesota, California, New York, Maine, Massachusetts, and Connecticut.
24/7 access to service history, invoices, and payment details.
Self-service options like AutoPay and payment method updates.
Ability to pay multiple outstanding invoices at once with just one click
Ability to view and approve quotes as well as track past requests
Send system notifications via text message to your customers.
Set up AI phone, is a 24/7 AI receptionist built directly into Skimmer. It answers your inbound calls using your real business data, captures new leads automatically, and recognizes your existing customers
Email notifications of completed work to the customer upon completion of a route stop or work order.
Send email communications to customers in bulk. Customers can be segmented by tag, specific service date, day of the week for service, or service tech. Email content can be drafted, saved, and edited for a later date.
Set up automated email reminders for customers with outstanding invoices. These reminders can be sent before and after the invoice is due.
Our support team always picks up the phone, making it easy for admins or technicians to get help when they need it – even when they’re on the road.
Our account managers will gain a deep understanding of your business and your challenges. This allows them to anticipate your needs, proactively offer solutions, and advocate for your best interests within Skimmer.
Allows every transaction in Skimmer to be automatically reflected in your QuickBooks Online account, upon being paid, eliminating manual entry and keeping your financials accurate.
The LSI & Dosing Calculator powered by Orenda provides real-time LSI calculations and dosing recommendations directly within the Skimmer app to achieve optimal water balance with every service. Take readings, observe the LSI value in real-time, enter your desired readings to produce a desired LSI value, and obtain dosing recommendations based on the desired LSI value.
The LaMotte integration makes water testing in the field faster and easier. With Bluetooth-enabled syncing, your team can pull test results straight into the Skimmer app, no manual entry required.
Connect your Heritage Pool Supply account to Skimmer to search the catalog, place orders, track status, and tie purchases to work orders — all without leaving the app. Product costs sync nightly from your branch; stock availability is checked at order time; and role-based permissions keep spending under control.
*Requires an active Heritage Pool Supply account. Learn more.
Get started with Skimmer today. If you’re not quite sure yet, book a demo to see it in action.
