Frequently Asked Questions
What is a Guest Tech in Skimmer?
A Guest Tech is a temporary user account you create in Skimmer so another pool pro can cover your route. The Guest Tech gets access to the specific route, customer notes, service history, and job details so your customers keep getting consistent service during sick or planned absences.
How do I set up a Guest Tech account?
Create a new user named “Guest Tech” (adding users in Skimmer is unlimited and free), perform a one-time route move to that account, then have the covering pro download the Skimmer app, log in to Guest Tech, and run the route. Two short videos show setup and the Guest Tech view; total time is under three minutes.
How do I move my route to the Guest Tech?
From your Skimmer account perform a one-time route move to the Guest Tech user. That transfers route assignments, customer notes, and checklists for the coverage period. The Guest Tech will then have the route in their app to service customers according to your instructions.
What will the Guest Tech see when they log in?
The Guest Tech sees the assigned route, service history, customer-specific notes, checklists, and job details in the Skimmer app. There’s a short demo video that shows exactly what their interface looks like and how to navigate the jobs.
Who do I contact if I need help?
If you run into issues, contact a Customer Support Hero at support@getskimmer.com. You can also send the blog post and the two short videos to the covering tech so they’re ready before they arrive on-site.
Key takeaways
- Set up a "Guest Tech" account so a fellow pool pro can cover your route — adding users in Skimmer is unlimited and free.
- Quick, 3-step process: create the Guest Tech user, perform a one-time route move to that account, and have the tech download Skimmer and log in.
- Two short walkthroughs (under 3 minutes each) show how to set up the Guest Tech and exactly what they’ll see, so they can get started fast.
- Plan for planned or unplanned sick days to keep service consistent — and if you need help, contact a Customer Support Hero at support@getskimmer.com.
##Key takeaways##
Did you know you can use Skimmer pool route management software for easy sick route coverage by a fellow pool pro?
- Simply create a "Guest Tech" user account (Adding users is unlimited and free in Skimmer).
- Perform a one-time route move from your account to Guest Tech.
- Have your fellow pool pro download pool business software Skimmer, log in to the Guest Tech account, and go!
Of course, we have two short videos for you. The first one shows you how to set up a Guest Tech account, and the second one will show you exactly what the Guest Tech will see from their end.
How To Do It, In Less than 3 Minutes
What a Guest Tech Sees, In Less than 3 Minutes
Prepare for an unplanned (or planned!) sick day, and send this blog post to fellow pool pros! Getting sick happens to everybody, but it doesn't mean it should slow down your business - you can still deliver high quality pool service by using Skimmer to guide your Guest Tech through your route and your customers' specific needs.
It's that easy. Questions about our pool company software? Reach out to a Customer Support Hero at support@getskimmer.com
