Case Study: How Nevergreen Pools Grew From 5 to 550+ Pools in Five Years
Kyle Peter has always had an entrepreneurial spirit. As a kid, he sold candy outside of his lockers, and for most of his adult life, he’s had a successful career in sales.
In 2018, with the same entrepreneurial spirit, he made the decision to start his own pool service and repair business called Nevergreen Pools. After learning “what to do and what not to do,” he bought a truck, saved up $5,000, hired David Van Brunt as a pool coach, and sent postcards to local pool owners. Every Friday, he would work his 12 pools.
As Nevergreen grew, Kyle made sure to stay focused on providing excellent customer service, amassed an impressive trove of online reviews, and
launched a website. But with growth came friction. He needed a way to improve customer communication, fast. After searching for pool service software providers, he landed on Skimmer.
Since launch, Kyle said Skimmer has been a great tool and differentiator when it comes to delivering quality at scale to hundreds of his customers.
"We’re able to deliver a high level of service because their photos, dosages, readings, and notes are at our fingertips, whether we’re in the office or cruising around on our phones. When a customer calls, they assume the person they are talking to is the same person that is in their backyard, and it’s the same person that’s billing them because we’re all on the same page. Customers don’t feel like we’re disjointed,” he said.
Nevergreen has experienced substantial growth since joining Skimmer by:
- Acquiring some routes
- Providing excellent service
- Offering warranty work
- And fostering builder relationships
Today, Kyle and his 12 employees service over 600 customers in the foothills of the Sierra Nevada, about 45 minutes east of Sacramento, California. To read more of Nevergreen's story and learn how they used pool service software to enhance their level of service and growth, download the full case study here.
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