Frequently Asked Questions
What problem did Nevergreen Pools solve by using Skimmer?
They fixed inconsistent customer communication and fragmented records. Skimmer put photos, dosages, readings and technician notes in one place so office staff and techs see the same history, reducing confusion and improving perceived service quality across hundreds of customers.
Which Skimmer features did Nevergreen rely on most?
Nevergreen uses mobile-accessible photos, chemical dosages, water readings and daily notes. Those entries sync between office and techs so billing, customer calls and backyard visits all reference the same up-to-date information.
What measurable growth did Nevergreen achieve after adopting Skimmer?
Since adopting Skimmer, Nevergreen expanded by acquiring routes, offering warranty work, and building builder relationships. Today Kyle Peter and 12 employees service over 600 customers in the Sierra Nevada foothills, about 45 minutes east of Sacramento.
How easy is it to start using Skimmer and is there a trial or refund?
Skimmer is cloud and mobile-first, so office staff and techs can access data quickly. You can sign up online; Skimmer offers a 30-day full refund if you’re not satisfied.
How did Kyle Peter launch Nevergreen Pools originally?
Kyle saved $5,000, bought a truck, hired pool coach David Van Brunt, and mailed postcards to local pool owners. He began by servicing a dozen pools each Friday and scaled from there through service quality and local marketing.
Key takeaways
- Kyle grew Nevergreen from a one-truck hustle (started with $5,000, postcards and a coach) to a 12-person team serving 600+ customers by obsessing over service, reviews, and local relationships.
- Growth exposed communication gaps—Skimmer fixed that by putting photos, chemical dosages, readings and notes in one place, accessible on phones or in the office, so the whole team stays on the same page.
- With better communication and consistency, Nevergreen scaled by acquiring routes, offering warranty work, and nurturing builder partnerships—letting them deliver quality at scale.
- Skimmer is easy to try—there’s a 30-day, money-back guarantee, so you can see if it tightens up your operations before committing.
##Key takeaways##
Kyle Peter has always had an entrepreneurial spirit. As a kid, he sold candy outside of his lockers, and for most of his adult life, he’s had a successful career in sales.
In 2018, with the same entrepreneurial spirit, he made the decision to start his own pool service and repair business called Nevergreen Pools. After learning “what to do and what not to do,” he bought a truck, saved up $5,000, hired David Van Brunt as a pool coach, and sent postcards to local pool owners. Every Friday, he would work his 12 pools.
As Nevergreen grew, Kyle made sure to stay focused on providing excellent customer service, amassed an impressive trove of online reviews, and launched a website. But with growth came friction. He needed a way to improve customer communication, fast. After searching for pool company software providers, he landed on Skimmer.
Since launch, Kyle said Skimmer has been a great tool and differentiator when it comes to delivering quality at scale to hundreds of his customers.
"We’re able to deliver a high level of service because their photos, dosages, readings, and notes are at our fingertips, whether we’re in the office or cruising around on our phones. When a customer calls, they assume the person they are talking to is the same person that is in their backyard, and it’s the same person that’s billing them because we’re all on the same page. Customers don’t feel like we’re disjointed,” he said.
Nevergreen has experienced substantial growth since joining Skimmer by:
- Acquiring some routes
- Providing excellent service
- Offering warranty work
- And fostering builder relationships
Today, Kyle and his 12 employees service over 600 customers in the foothills of the Sierra Nevada, about 45 minutes east of Sacramento, California. To read more of Nevergreen's story and learn how they used pool business software to enhance their level of service and growth, download the full case study here.
Sign up to start using Skimmer today! If you don't like it within 30 days, you will receive a full refund.
